{"id":7060,"date":"2026-10-06T12:07:34","date_gmt":"2026-10-06T12:07:34","guid":{"rendered":"https:\/\/netguide.io\/news\/2026\/10\/06\/decision-contre-amazon-mentions-legales-adresse-electronique-cannot-block-emails\/"},"modified":"2026-10-06T12:07:34","modified_gmt":"2026-10-06T12:07:34","slug":"decision-contre-amazon-mentions-legales-adresse-electronique-cannot-block-emails","status":"publish","type":"post","link":"https:\/\/netguide.io\/news\/fr\/2026\/10\/06\/decision-contre-amazon-mentions-legales-adresse-electronique-cannot-block-emails\/","title":{"rendered":"D\u00e9cision contre Amazon: Mentions l\u00e9gales Adresse \u00e9lectronique Cannot Block Emails"},"content":{"rendered":"<div id=\"netgu-3061671706\" class=\"netgu-before-content netgu-entity-placement\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6258556257245998\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-6258556257245998\" \ndata-ad-slot=\"3494115342\" \ndata-ad-format=\"auto\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><p>Les d\u00e9taillants en ligne ne sont pas autoris\u00e9s \u00e0 d\u00e9tourner les consommateurs qui \u00e9crivent \u00e0 une adresse \u00e9lectronique fournie dans leur avis juridique avec un rejet automatique. Le tribunal r\u00e9gional sup\u00e9rieur de Berlin (Kammergericht) a statu\u00e9 \u00e0 ce sujet dans un litige entre la F\u00e9d\u00e9ration des organisations de consommateurs allemandes (vzbv) et Amazon (affaire r\u00e9f.: 5 UKl 1\/26). Pour les clients, la d\u00e9cision signifie que contacter une entreprise par e-mail doit \u00eatre r\u00e9ellement possible sans \u00eatre forc\u00e9 de se connecter \u00e0 un compte utilisateur.<\/p>\n<h2>Rejets automatis\u00e9s au lieu du soutien \u00e0 la client\u00e8le<\/h2>\n<p>La proc\u00e9dure a d\u00e9coul\u00e9 du traitement par le d\u00e9taillant en ligne des demandes envoy\u00e9es \u00e0 l&#8217;adresse <code>impressum@amazon.de<\/code>. Les utilisateurs qui ont demand\u00e9 des renseignements ont re\u00e7u une r\u00e9ponse automatis\u00e9e indiquant qu&#8217;aucun message n&#8217;a \u00e9t\u00e9 accept\u00e9 par ce canal. Au lieu de cela, Amazon a dirig\u00e9 les utilisateurs vers des pages d&#8217;aide interne et leur a demand\u00e9 de se connecter \u00e0 leurs comptes clients personnels d&#8217;abord. Apr\u00e8s que la vzbv eut re\u00e7u la m\u00eame r\u00e9ponse \u00e0 un message de test en novembre 2025, l&#8217;association a envoy\u00e9 un avertissement formel \u00e0 l&#8217;entreprise.<\/p><div id=\"netgu-2601367603\" class=\"netgu-content netgu-entity-placement\"><aside class=\"deals-top deals-top--compact\">\n\n\t\t\t<h3 class=\"deals-top__title\">Top-Deals<\/h3>\n\t\n\t\t\t<ul class=\"deals-top__list\">\n\t\t\t\t\t\t\t<li class=\"deals-top__item\">\n\t\t\t\t\t<a class=\"deals-top__link\" href=\"https:\/\/netguide.io\/deals\/de\/deals\/ml2u-226-watch-face-fuer-wearos-im-google-play-store\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img class=\"deals-top__image\" src=\"https:\/\/netguide.io\/news\/wp-content\/uploads\/sites\/15\/2026\/10\/deal-3-150x150.png\" alt=\"\" width=\"52\" height=\"52\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"deals-top__body\">\n\t\t\t\t\t\t\t<span class=\"deals-top__name\">ML2U 226 Watch Face f\u00fcr WearOS im Google Play Store<\/span>\n\n\t\t\t\t\t\t\t<span class=\"deals-top__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-top__price\">Gratis<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<s>1.39 \u20ac<\/s>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-discount\">-100%<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<span class=\"deals-top__temperature\">\n\t\t\t\t\t\t\t55\u00b0\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"deals-top__item\">\n\t\t\t\t\t<a class=\"deals-top__link\" href=\"https:\/\/netguide.io\/deals\/de\/deals\/star-citizen-twitch-drops-deko-fuer-den-hangar\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img class=\"deals-top__image\" src=\"https:\/\/netguide.io\/news\/wp-content\/uploads\/sites\/15\/2026\/10\/source-150x150.jpg\" alt=\"\" width=\"52\" height=\"52\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"deals-top__body\">\n\t\t\t\t\t\t\t<span class=\"deals-top__name\">Star Citizen Twitch Drops \u2013 Deko f\u00fcr den Hangar<\/span>\n\n\t\t\t\t\t\t\t<span class=\"deals-top__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-top__price\">Gratis<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<span class=\"deals-top__temperature\">\n\t\t\t\t\t\t\t55\u00b0\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"deals-top__item\">\n\t\t\t\t\t<a class=\"deals-top__link\" href=\"https:\/\/netguide.io\/deals\/de\/deals\/moon-knight-digital-watch-face-fuer-wear-os-4\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img class=\"deals-top__image\" src=\"https:\/\/netguide.io\/news\/wp-content\/uploads\/sites\/15\/2026\/09\/deal-27-150x150.png\" alt=\"\" width=\"52\" height=\"52\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"deals-top__body\">\n\t\t\t\t\t\t\t<span class=\"deals-top__name\">MOON KNIGHT Digital Watch Face f\u00fcr Wear OS 4+<\/span>\n\n\t\t\t\t\t\t\t<span class=\"deals-top__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-top__price\">Gratis<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<s>0.89 \u20ac<\/s>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-discount\">-100%<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<span class=\"deals-top__temperature\">\n\t\t\t\t\t\t\t55\u00b0\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"deals-top__item\">\n\t\t\t\t\t<a class=\"deals-top__link\" href=\"https:\/\/netguide.io\/deals\/de\/deals\/train-sim-world-7-starter-pack-kostenlos-fuer-ps4-ps5-xbox-pc\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img class=\"deals-top__image\" src=\"https:\/\/netguide.io\/news\/wp-content\/uploads\/sites\/15\/2026\/09\/capsule_616x353-11-150x150.jpg\" alt=\"\" width=\"52\" height=\"52\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"deals-top__body\">\n\t\t\t\t\t\t\t<span class=\"deals-top__name\">Train Sim World 7: Starter Pack kostenlos f\u00fcr PS4, PS5, Xbox, PC<\/span>\n\n\t\t\t\t\t\t\t<span class=\"deals-top__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-top__price\">Gratis<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<span class=\"deals-top__temperature\">\n\t\t\t\t\t\t\t55\u00b0\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"deals-top__item\">\n\t\t\t\t\t<a class=\"deals-top__link\" href=\"https:\/\/netguide.io\/deals\/de\/deals\/lions-share-pack-battlefield-6-und-redsec-kostenlos-ps5\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img class=\"deals-top__image\" src=\"https:\/\/netguide.io\/news\/wp-content\/uploads\/sites\/15\/2026\/10\/fa119b2694141e9d5791967ad2560a39dbd2ac2f72d4d518-150x150.webp\" alt=\"\" width=\"52\" height=\"52\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"deals-top__body\">\n\t\t\t\t\t\t\t<span class=\"deals-top__name\">Lion\u2019s Share-Pack \u2013 Battlefield 6 und REDSEC KOSTENLOS \u2013 PS5<\/span>\n\n\t\t\t\t\t\t\t<span class=\"deals-top__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-top__price\">Gratis<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<s>19.99 \u20ac<\/s>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-discount\">-100%<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<span class=\"deals-top__temperature\">\n\t\t\t\t\t\t\t54\u00b0\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t<p class=\"deals-top__more\">\n\t\t\t\t<a href=\"https:\/\/netguide.io\/deals\/\">Alle Deals ansehen \u2192<\/a>\n\t\t\t<\/p>\n\t\t\t<\/aside>\n<\/div>\n<p>Bien qu&#8217;Amazon ait d\u00e9crit l&#8217;incident comme une erreur technique qui avait \u00e9t\u00e9 r\u00e9solue depuis, elle a refus\u00e9 de signer une d\u00e9claration de cessation et de cessation. \u00c9tant donn\u00e9 que la repr\u00e9sentation juridique de la soci\u00e9t\u00e9 dans l&#8217;UE n&#8217;a pas r\u00e9pondu \u00e0 la plainte \u00e0 temps et n&#8217;a pas comparu \u00e0 l&#8217;audience, la d\u00e9cision du 11 ao\u00fbt a \u00e9t\u00e9 rendue par d\u00e9faut. En cas de violation r\u00e9p\u00e9t\u00e9e, la soci\u00e9t\u00e9 est passible d&#8217;une amende pouvant aller jusqu&#8217;\u00e0 250 000 euros ou jusqu&#8217;\u00e0 six mois de d\u00e9tention. En outre, Amazon doit couvrir les frais juridiques et payer 327,10 euros plus les int\u00e9r\u00eats \u00e0 l&#8217;association. L&#8217;arr\u00eat est juridiquement contraignant, aucun pourvoi n&#8217;ayant \u00e9t\u00e9 form\u00e9.<\/p>\n<h2>Exigences de la Loi sur les services num\u00e9riques<\/h2>\n<p>De l&#8217;avis du cinqui\u00e8me S\u00e9nat civil, ce comportement viole l&#8217;article 5 de la loi allemande sur les services num\u00e9riques (DDG). Cette disposition oblige les op\u00e9rateurs de services commerciaux en ligne \u00e0 fournir des voies de communication facilement reconnaissables et directement accessibles. Ils doivent assurer un contact \u00e9lectronique rapide ainsi qu&#8217;une communication directe et efficace.<\/p>\n<p>Les juges ont pr\u00e9cis\u00e9 que la r\u00e9orientation des utilisateurs vers des zones ferm\u00e9es ou ferm\u00e9es sape le canal de communication l\u00e9galement requis. Bien que les entreprises soient autoris\u00e9es \u00e0 pr\u00e9-filtrer les messages entrants en interne en utilisant l&#8217;automatisation ou \u00e0 les traiter via des syst\u00e8mes comme les chatbots \u2014 et ne sont pas strictement tenues de r\u00e9pondre \u00e0 chaque email \u2014 l&#8217;acceptation des messages envoy\u00e9s \u00e0 l&#8217;adresse officielle ne peut pas \u00eatre carr\u00e9ment refus\u00e9e.<\/p>\n<h2>Ce que cela signifie pour les consommateurs<\/h2>\n<p>Pour les utilisateurs, la d\u00e9cision renforce le droit de contacter les entreprises directement par des moyens num\u00e9riques sans compte client existant ou actif. Ceci est particuli\u00e8rement pertinent lorsque l&#8217;acc\u00e8s \u00e0 son compte a \u00e9t\u00e9 verrouill\u00e9 ou lorsque les d\u00e9lais contractuels doivent \u00eatre respect\u00e9s. L&#8217;arr\u00eat de Berlin fait suite \u00e0 une d\u00e9cision du tribunal r\u00e9gional de Munich I (Landgericht M\u00fcnchen I), qui avait statu\u00e9 l&#8217;ann\u00e9e pr\u00e9c\u00e9dente que les refus purement automatis\u00e9s sans possibilit\u00e9 de communication par courrier \u00e9lectronique sont trompeurs en vertu de la loi allemande contre la concurrence d\u00e9loyale (UWG).<\/p>\n<p><em>Sources : <a href=\"https:\/\/www.heise.de\/news\/Schlappe-fuer-Amazon-Kammergericht-verbietet-Fake-Mailadresse-im-Impressum-11474753.html?wt_mc=rss.red.unbekannt.unbekannt.atom.beitrag.beitrag\" rel=\"nofollow noopener\" target=\"_blank\">Heise &#8211; Netzpolitik<\/a>, <a href=\"https:\/\/www.heise.de\/news\/Schlappe-fuer-Amazon-Kammergericht-verbietet-Fake-Mailadresse-im-Impressum-11474753.html?wt_mc=rss.red.ho.ho.atom.beitrag.beitrag\" rel=\"nofollow noopener\" target=\"_blank\">Heise &#8211; Nouvelles<\/a><\/em><\/p>\n<div id=\"netgu-4279818111\" class=\"netgu-after-content netgu-entity-placement\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6258556257245998\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-6258556257245998\" \ndata-ad-slot=\"4559785002\" \ndata-ad-format=\"auto\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Le tribunal r\u00e9gional sup\u00e9rieur de Berlin a interdit \u00e0 Amazon de rejeter automatiquement les courriels envoy\u00e9s \u00e0 son adresse de notification l\u00e9gale, en concluant qu&#8217;une bo\u00eete de r\u00e9ception morte viole la loi allemande sur les services num\u00e9riques.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_affilinode_tracking":"","_affilinode_autolink_off":false,"_affilinode_rating":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[],"tags":[],"class_list":["post-7060","post","type-post","status-publish","format-standard","hentry"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/posts\/7060","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/comments?post=7060"}],"version-history":[{"count":1,"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/posts\/7060\/revisions"}],"predecessor-version":[{"id":7061,"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/posts\/7060\/revisions\/7061"}],"wp:attachment":[{"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/media?parent=7060"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/categories?post=7060"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/tags?post=7060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}