{"id":7058,"date":"2026-10-06T12:07:20","date_gmt":"2026-10-06T12:07:20","guid":{"rendered":"https:\/\/netguide.io\/news\/2026\/10\/06\/ruling-against-amazon-aviso-legal-direccion-de-correo-electronico-no-puede-bloquear-correos-electronicos\/"},"modified":"2026-10-06T12:07:21","modified_gmt":"2026-10-06T12:07:21","slug":"ruling-against-amazon-aviso-legal-direccion-de-correo-electronico-no-puede-bloquear-correos-electronicos","status":"publish","type":"post","link":"https:\/\/netguide.io\/news\/es\/2026\/10\/06\/ruling-against-amazon-aviso-legal-direccion-de-correo-electronico-no-puede-bloquear-correos-electronicos\/","title":{"rendered":"Ruling Against Amazon: Aviso legal Direcci\u00f3n de correo electr\u00f3nico No puede bloquear correos electr\u00f3nicos"},"content":{"rendered":"<div id=\"netgu-1673562573\" class=\"netgu-before-content netgu-entity-placement\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6258556257245998\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-6258556257245998\" \ndata-ad-slot=\"3494115342\" \ndata-ad-format=\"auto\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div><p>Los minoristas en l\u00ednea no pueden rechazar a los consumidores que escriben a una direcci\u00f3n de correo electr\u00f3nico proporcionada en su aviso legal con un rechazo autom\u00e1tico. The Berlin Higher Regional Court (Kammergericht) ruled on this in a legal dispute between the Federation of German Consumer Organisations (vzbv) and Amazon (Case ref.: 5 UKl 1\/26). Para los clientes, el fallo significa que ponerse en contacto con una empresa por correo electr\u00f3nico debe ser realmente posible sin que se vea obligado a acceder a una cuenta de usuario.<\/p>\n<h2>Reyecciones automatizadas en lugar de asistencia al cliente<\/h2>\n<p>Los procedimientos se originaron de la tramitaci\u00f3n de las preguntas enviadas por el minorista en l\u00ednea a la direcci\u00f3n <code>impressum@amazon.de<\/code>. Los usuarios que llegaron a las consultas recibieron una respuesta automatizada indicando que no se aceptaron mensajes a trav\u00e9s de este canal. En su lugar, Amazon dirigi\u00f3 a los usuarios a las p\u00e1ginas de ayuda interna y les pidi\u00f3 que se conectaran primero a sus cuentas personales de clientes. Despu\u00e9s de que el vzbv recibi\u00f3 la misma respuesta a un mensaje de prueba en noviembre de 2025, la asociaci\u00f3n emiti\u00f3 una advertencia formal a la empresa.<\/p><div id=\"netgu-555434100\" class=\"netgu-content netgu-entity-placement\"><aside class=\"deals-top deals-top--compact\">\n\n\t\t\t<h3 class=\"deals-top__title\">Top-Deals<\/h3>\n\t\n\t\t\t<ul class=\"deals-top__list\">\n\t\t\t\t\t\t\t<li class=\"deals-top__item\">\n\t\t\t\t\t<a class=\"deals-top__link\" href=\"https:\/\/netguide.io\/deals\/de\/deals\/ml2u-226-watch-face-fuer-wearos-im-google-play-store\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img class=\"deals-top__image\" src=\"https:\/\/netguide.io\/news\/wp-content\/uploads\/sites\/15\/2026\/10\/deal-3-150x150.png\" alt=\"\" width=\"52\" height=\"52\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"deals-top__body\">\n\t\t\t\t\t\t\t<span class=\"deals-top__name\">ML2U 226 Watch Face f\u00fcr WearOS im Google Play Store<\/span>\n\n\t\t\t\t\t\t\t<span class=\"deals-top__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-top__price\">Gratis<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<s>1.39 \u20ac<\/s>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-discount\">-100%<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<span class=\"deals-top__temperature\">\n\t\t\t\t\t\t\t55\u00b0\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"deals-top__item\">\n\t\t\t\t\t<a class=\"deals-top__link\" href=\"https:\/\/netguide.io\/deals\/de\/deals\/star-citizen-twitch-drops-deko-fuer-den-hangar\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img class=\"deals-top__image\" src=\"https:\/\/netguide.io\/news\/wp-content\/uploads\/sites\/15\/2026\/10\/source-150x150.jpg\" alt=\"\" width=\"52\" height=\"52\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"deals-top__body\">\n\t\t\t\t\t\t\t<span class=\"deals-top__name\">Star Citizen Twitch Drops \u2013 Deko f\u00fcr den Hangar<\/span>\n\n\t\t\t\t\t\t\t<span class=\"deals-top__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-top__price\">Gratis<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<span class=\"deals-top__temperature\">\n\t\t\t\t\t\t\t55\u00b0\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"deals-top__item\">\n\t\t\t\t\t<a class=\"deals-top__link\" href=\"https:\/\/netguide.io\/deals\/de\/deals\/moon-knight-digital-watch-face-fuer-wear-os-4\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img class=\"deals-top__image\" src=\"https:\/\/netguide.io\/news\/wp-content\/uploads\/sites\/15\/2026\/09\/deal-27-150x150.png\" alt=\"\" width=\"52\" height=\"52\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"deals-top__body\">\n\t\t\t\t\t\t\t<span class=\"deals-top__name\">MOON KNIGHT Digital Watch Face f\u00fcr Wear OS 4+<\/span>\n\n\t\t\t\t\t\t\t<span class=\"deals-top__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-top__price\">Gratis<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<s>0.89 \u20ac<\/s>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-discount\">-100%<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<span class=\"deals-top__temperature\">\n\t\t\t\t\t\t\t55\u00b0\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"deals-top__item\">\n\t\t\t\t\t<a class=\"deals-top__link\" href=\"https:\/\/netguide.io\/deals\/de\/deals\/battlefield-6-code-fuer-spielerkartenhintergrund-und-titel\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img class=\"deals-top__image\" src=\"https:\/\/netguide.io\/news\/wp-content\/uploads\/sites\/15\/2026\/10\/battlefield-6-how-to-redeem-codes-asset-code-9-2026_de-150x150.webp\" alt=\"\" width=\"52\" height=\"52\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"deals-top__body\">\n\t\t\t\t\t\t\t<span class=\"deals-top__name\">Battlefield 6 \u2013 Code f\u00fcr Spielerkartenhintergrund und Titel<\/span>\n\n\t\t\t\t\t\t\t<span class=\"deals-top__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-top__price\">Gratis<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<span class=\"deals-top__temperature\">\n\t\t\t\t\t\t\t55\u00b0\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<li class=\"deals-top__item\">\n\t\t\t\t\t<a class=\"deals-top__link\" href=\"https:\/\/netguide.io\/deals\/de\/deals\/train-sim-world-7-starter-pack-kostenlos-fuer-ps4-ps5-xbox-pc\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img class=\"deals-top__image\" src=\"https:\/\/netguide.io\/news\/wp-content\/uploads\/sites\/15\/2026\/09\/capsule_616x353-11-150x150.jpg\" alt=\"\" width=\"52\" height=\"52\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"deals-top__body\">\n\t\t\t\t\t\t\t<span class=\"deals-top__name\">Train Sim World 7: Starter Pack kostenlos f\u00fcr PS4, PS5, Xbox, PC<\/span>\n\n\t\t\t\t\t\t\t<span class=\"deals-top__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"deals-top__price\">Gratis<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<span class=\"deals-top__temperature\">\n\t\t\t\t\t\t\t55\u00b0\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t<p class=\"deals-top__more\">\n\t\t\t\t<a href=\"https:\/\/netguide.io\/deals\/\">Alle Deals ansehen \u2192<\/a>\n\t\t\t<\/p>\n\t\t\t<\/aside>\n<\/div>\n<p>Aunque Amazon describi\u00f3 el incidente como un error t\u00e9cnico que se hab\u00eda resuelto desde entonces, se neg\u00f3 a firmar una declaraci\u00f3n de cese y resistencia. Dado que la representaci\u00f3n legal de la corporaci\u00f3n en la UE no respondi\u00f3 a la demanda a tiempo y no apareci\u00f3 en la audiencia oral, la decisi\u00f3n del 11 de agosto se emiti\u00f3 como un fallo por defecto. En caso de violaci\u00f3n reiterada, la empresa enfrenta una multa de hasta 250.000 euros o hasta seis meses de detenci\u00f3n. Adem\u00e1s, Amazon debe cubrir los costos legales y pagar 327,10 euros m\u00e1s inter\u00e9s a la asociaci\u00f3n. La sentencia es jur\u00eddicamente vinculante, ya que no se present\u00f3 apelaci\u00f3n.<\/p>\n<h2>Requisitos en virtud de la Ley de servicios digitales<\/h2>\n<p>En opini\u00f3n del quinto Senado Civil, esa conducta viola el art\u00edculo 5 de la Ley alemana de servicios digitales (DDG). La disposici\u00f3n obliga a los operadores de servicios comerciales en l\u00ednea a proporcionar canales de comunicaci\u00f3n f\u00e1cilmente reconocibles y accesibles directamente. Estos deben garantizar un contacto electr\u00f3nico r\u00e1pido, as\u00ed como una comunicaci\u00f3n directa y eficiente.<\/p>\n<p>Los jueces aclararon que la reorientaci\u00f3n de los usuarios hacia zonas cerradas o cerradas socava el canal de comunicaci\u00f3n legalmente requerido. Si bien se permite a las empresas pre-filtrar mensajes entrantes internamente utilizando la automatizaci\u00f3n o procesarlos a trav\u00e9s de sistemas como los chatbots, y no est\u00e1n estrictamente obligados a responder a cada correo electr\u00f3nico \u00fanico, aceptar mensajes enviados a la direcci\u00f3n oficial no puede ser rechazado por completo.<\/p>\n<h2>Lo que significa para los consumidores<\/h2>\n<p>Para los usuarios, el fallo refuerza el derecho a ponerse en contacto con las empresas directamente a trav\u00e9s de medios digitales sin una cuenta de cliente existente o activa. Esto es particularmente relevante cuando se ha bloqueado el acceso a la cuenta o cuando se deben cumplir los plazos contractuales. El fallo de Berl\u00edn sigue una decisi\u00f3n del Tribunal Regional de Munich I (Landgericht M\u00fcnchen I), que hab\u00eda dictaminado el a\u00f1o anterior que los rechazos puramente automatizados sin ninguna opci\u00f3n para la comunicaci\u00f3n por correo electr\u00f3nico son enga\u00f1osos en virtud de la Ley alemana contra la competencia desfair.<\/p>\n<p><em>Fuentes: <a href=\"https:\/\/www.heise.de\/news\/Schlappe-fuer-Amazon-Kammergericht-verbietet-Fake-Mailadresse-im-Impressum-11474753.html?wt_mc=rss.red.unbekannt.unbekannt.atom.beitrag.beitrag\" rel=\"nofollow noopener\" target=\"_blank\">Heise &#8211; Netzpolitik<\/a>, <a href=\"https:\/\/www.heise.de\/news\/Schlappe-fuer-Amazon-Kammergericht-verbietet-Fake-Mailadresse-im-Impressum-11474753.html?wt_mc=rss.red.ho.ho.atom.beitrag.beitrag\" rel=\"nofollow noopener\" target=\"_blank\">Heise &#8211; Noticias<\/a><\/em><\/p>\n<div id=\"netgu-2634800952\" class=\"netgu-after-content netgu-entity-placement\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-6258556257245998\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block;\" data-ad-client=\"ca-pub-6258556257245998\" \ndata-ad-slot=\"4559785002\" \ndata-ad-format=\"auto\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>El Tribunal Regional Superior de Berl\u00edn ha prohibido a Amazon rechazar autom\u00e1ticamente los correos electr\u00f3nicos enviados a su direcci\u00f3n de aviso legal, dictando que una caja muerta viola la Ley de Servicios Digitales de Alemania.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_affilinode_tracking":"","_affilinode_autolink_off":false,"_affilinode_rating":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[],"tags":[],"class_list":["post-7058","post","type-post","status-publish","format-standard","hentry"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/posts\/7058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/comments?post=7058"}],"version-history":[{"count":1,"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/posts\/7058\/revisions"}],"predecessor-version":[{"id":7059,"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/posts\/7058\/revisions\/7059"}],"wp:attachment":[{"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/media?parent=7058"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/categories?post=7058"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/netguide.io\/news\/wp-json\/wp\/v2\/tags?post=7058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}